PhoneBurner incident

Intermittent issues with outbound calls

Major Resolved View vendor source →

PhoneBurner experienced a major incident on February 28, 2025 affecting Dialer, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Feb 28, 2025, 02:26 PM UTC
Resolved
Feb 28, 2025, 02:48 PM UTC
Duration
21m
Detected by Pingoru
Feb 28, 2025, 02:26 PM UTC

Affected components

Dialer

Update timeline

  1. identified Feb 28, 2025, 02:26 PM UTC

    We have identified an issue with some outbound calls through the dialer. This includes call transfers as well. Engineers are actively working through the issues.

  2. monitoring Feb 28, 2025, 02:42 PM UTC

    Issue has been identified and resolved. We are monitoring.

  3. resolved Feb 28, 2025, 02:48 PM UTC

    Systems are fully operational.