Phocas Software Outage History

Type: Maintenance Duration: 2 hours Affected Components: , Phocas Analytics - Canada, Phocas Budgets & Forecasts - Canada, Phocas Analytics - US, Phocas Budgets & Forecasts - US, North America → Mar 28, 23:00:00 GMT+0 - Identified - Additional scheduled operating system patching to support the availability, stability and performance of the infrastructure behind Phocas. Mar 28, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 29, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully

Type: Maintenance Duration: 1 hour Affected Components: Phocas Budgets & Forecasts - EU, Phocas Analytics - UK, Phocas Analytics - EU, Phocas Budgets & Forecasts - UK, , Europe → Mar 28, 18:00:00 GMT+0 - Identified - Additional scheduled operating system patching to support the availability, stability and performance of the infrastructure behind Phocas. Mar 28, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 28, 19:00:00 GMT+0 - Completed - Maintenance has completed successfully

Type: Maintenance Duration: 1 hour Affected Components: Phocas Budgets & Forecasts - AU, , Phocas Analytics - AU, Australasia → Mar 28, 09:00:00 GMT+0 - Identified - Additional scheduled operating system patching to support the availability, stability and performance of the infrastructure behind Phocas. Mar 28, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 28, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully

Type: Maintenance Duration: 30 minutes Affected Components: Phocas Analytics - US, Phocas Budgets & Forecasts - US, , Phocas Budgets & Forecasts - Canada, Phocas Analytics - Canada, North America → Sep 18, 06:30:01 GMT+0 - Identified - Maintenance is now in progress Sep 18, 07:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 18, 06:30:00 GMT+0 - Identified - Additional scheduled operating system patching to support the availability, stability and performance of the infrastructure behind Phocas.

Type: Incident Duration: 1 hour and 13 minutes Affected Components: Phocas Budgets & Forecasts - US, Phocas Budgets & Forecasts - Canada, Phocas Budgets & Forecasts - EU, Phocas Budgets & Forecasts - AU Sep 11, 22:06:29 GMT+0 - Resolved - This incident has been resolved. Sep 11, 20:53:06 GMT+0 - Investigating - We’re aware that some customers are currently experiencing issues with tabs not loading in Budgets & Forecasts. Our team has identified the problem and is actively investigating. We’ll provide an update once more information is available. Sep 11, 21:17:15 GMT+0 - Identified - The issue has been identified. A fix has been developed and is currently being prepared for release. We expect the fix to be deployed within the next hour. Further updates will be provided once the release is complete.

Type: Maintenance Duration: 1 hour Affected Components: Phocas Budgets & Forecasts - UK, Phocas Analytics - UK Sep 6, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 6, 18:00:00 GMT+0 - Identified - Monthly scheduled operating system patching to support the availability, stability and performance of the infrastructure behind Phocas. Sep 6, 19:00:00 GMT+0 - Completed - Maintenance has completed successfully

Type: Incident Duration: 1 hour and 19 minutes Affected Components: Phocas Analytics - UK, Phocas Budgets & Forecasts - UK Sep 5, 12:00:00 GMT+0 - Identified - We have identified and are working on a solution to the current outage, and will provide updates ASAP Sep 5, 12:37:54 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 5, 12:59:33 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 5, 13:11:53 GMT+0 - Monitoring - We have implemented a fix and are currently monitoring the result. Sep 5, 13:19:19 GMT+0 - Resolved - This incident has been resolved, service is fully restored.