Phocas Software Outage History

Type: Maintenance Duration: 2 hours Affected Components: , Phocas Analytics - Canada, Phocas Budgets & Forecasts - Canada, Phocas Analytics - US, Phocas Budgets & Forecasts - US, North America → Mar 28, 23:00:00 GMT+0 - Identified - Additional scheduled operating system patching to support the availability, stability and performance of the infrastructure behind Phocas. Mar 28, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 29, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully

Type: Maintenance Duration: 1 hour Affected Components: Phocas Budgets & Forecasts - EU, Phocas Analytics - UK, Phocas Analytics - EU, Phocas Budgets & Forecasts - UK, , Europe → Mar 28, 18:00:00 GMT+0 - Identified - Additional scheduled operating system patching to support the availability, stability and performance of the infrastructure behind Phocas. Mar 28, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 28, 19:00:00 GMT+0 - Completed - Maintenance has completed successfully

Type: Maintenance Duration: 1 hour Affected Components: Phocas Budgets & Forecasts - AU, , Phocas Analytics - AU, Australasia → Mar 28, 09:00:00 GMT+0 - Identified - Additional scheduled operating system patching to support the availability, stability and performance of the infrastructure behind Phocas. Mar 28, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 28, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully

Type: Maintenance Duration: 30 minutes Affected Components: Phocas Analytics - US, Phocas Budgets & Forecasts - US, , Phocas Budgets & Forecasts - Canada, Phocas Analytics - Canada, North America → Sep 18, 06:30:01 GMT+0 - Identified - Maintenance is now in progress Sep 18, 07:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 18, 06:30:00 GMT+0 - Identified - Additional scheduled operating system patching to support the availability, stability and performance of the infrastructure behind Phocas.

Type: Incident Duration: 1 hour and 13 minutes Affected Components: Phocas Budgets & Forecasts - US, Phocas Budgets & Forecasts - Canada, Phocas Budgets & Forecasts - EU, Phocas Budgets & Forecasts - AU Sep 11, 22:06:29 GMT+0 - Resolved - This incident has been resolved. Sep 11, 20:53:06 GMT+0 - Investigating - We’re aware that some customers are currently experiencing issues with tabs not loading in Budgets & Forecasts. Our team has identified the problem and is actively investigating. We’ll provide an update once more information is available. Sep 11, 21:17:15 GMT+0 - Identified - The issue has been identified. A fix has been developed and is currently being prepared for release. We expect the fix to be deployed within the next hour. Further updates will be provided once the release is complete.

Type: Maintenance Duration: 1 hour Affected Components: Phocas Budgets & Forecasts - UK, Phocas Analytics - UK Sep 6, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 6, 18:00:00 GMT+0 - Identified - Monthly scheduled operating system patching to support the availability, stability and performance of the infrastructure behind Phocas. Sep 6, 19:00:00 GMT+0 - Completed - Maintenance has completed successfully

Type: Incident Duration: 1 hour and 19 minutes Affected Components: Phocas Analytics - UK, Phocas Budgets & Forecasts - UK Sep 5, 12:00:00 GMT+0 - Identified - We have identified and are working on a solution to the current outage, and will provide updates ASAP Sep 5, 12:37:54 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 5, 12:59:33 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 5, 13:11:53 GMT+0 - Monitoring - We have implemented a fix and are currently monitoring the result. Sep 5, 13:19:19 GMT+0 - Resolved - This incident has been resolved, service is fully restored.

Type: Incident Duration: 1 day and 4 minutes Affected Components: Phocas Budgets & Forecasts - US, Phocas Analytics - US Apr 7, 16:50:56 GMT+0 - Investigating - We are currently investigating an issue impacting a subset of customer sites. Our team is actively working to restore full service and minimize disruption as quickly as possible. Thank you for your patience and understanding. Apr 7, 16:57:52 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 7, 17:15:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 4 hours and 45 minutes Affected Components: Phocas Analytics - AU, Phocas Budgets & Forecasts - AU Feb 11, 16:35:29 GMT+0 - Resolved - This incident has been resolved. Feb 11, 11:50:00 GMT+0 - Investigating - We are currently investigating this incident. Feb 11, 12:38:41 GMT+0 - Identified - The issue has been identified and we are working to resolve the outage Feb 11, 12:39:20 GMT+0 - Monitoring - A fix has been applied and we are now monitoring

Type: Incident Duration: 3 hours and 35 minutes Affected Components: Phocas Analytics - UK Nov 22, 19:17:24 GMT+0 - Resolved - This incident has been resolved. Nov 22, 15:41:59 GMT+0 - Investigating - We are currently investigating an issue that is causing latency. Our team is actively working on resolving the problem and improving performance. We will share updates as soon as we have more information. Thank you for your understanding and patience. Nov 22, 19:16:43 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 15 hours and 16 minutes Affected Components: Phocas Analytics - US, Phocas Analytics - UK, Phocas Analytics - Canada Oct 25, 08:55:07 GMT+0 - Investigating - We are currently investigating this incident. Oct 25, 09:58:39 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 25, 10:34:19 GMT+0 - Monitoring - We have applied a fix, and are monitoring the status of syncs, connectors and builds Oct 26, 00:11:08 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 7 hours and 10 minutes Affected Components: Phocas Analytics - US Oct 16, 21:20:05 GMT+0 - Identified - We are currently investigating increased error rates in our Sync & Connector processing. Our cloud provider has identified the problem and are working on a fix. Built-in retry functionality is currently helping mitigate the issue. We will continue to monitor and will update when full service is restored. Oct 16, 22:08:16 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 16, 23:09:14 GMT+0 - Monitoring - We are beginning to see initial signs of recovery for the increased error rates. Oct 17, 00:48:18 GMT+0 - Monitoring - We are continuing to monitor error rates, work is ongoing to fully close out the issue. We are not seeing any impact to customer sync or connectors. Oct 17, 04:29:51 GMT+0 - Resolved - We are no longer seeing errors. We will work with our cloud provider to determine root cause and any actions that need to be taken.

Type: Incident Duration: 59 minutes Affected Components: Phocas Budgets & Forecasts - US, Phocas Budgets & Forecasts - Canada, Phocas Analytics - US, Phocas Analytics - Canada Sep 23, 17:56:55 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 23, 18:54:00 GMT+0 - Resolved - This incident has been resolved. Sep 23, 17:54:35 GMT+0 - Identified - We are continuing to work on a fix for this incident.

Type: Incident Duration: 10 hours and 43 minutes Affected Components: Phocas Budgets & Forecasts - US, Phocas Budgets & Forecasts - Canada, Phocas Analytics - US, Phocas Analytics - Canada, Phocas Analytics - AU, Phocas Budgets & Forecasts - AU Aug 22, 12:47:08 GMT+0 - Investigating - We are aware of an issue affecting some customer database builds. We are currently investigating this incident. Aug 22, 12:55:20 GMT+0 - Identified - We have identified the root cause of the issue and are working on applying the fix to all affected customers Aug 22, 13:53:45 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result Aug 22, 23:30:24 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 2 hours and 53 minutes Affected Components: Phocas Analytics - EU, Phocas Budgets & Forecasts - US, Phocas Budgets & Forecasts - Canada, Phocas Budgets & Forecasts - EU, Phocas Analytics - US, Phocas Budgets & Forecasts - UK, Phocas Analytics - UK, Phocas Analytics - Canada, Phocas Analytics - AU, Phocas Budgets & Forecasts - AU Jul 19, 05:25:59 GMT+0 - Investigating - Product and Platform are currently investigating this incident. Jul 19, 06:47:27 GMT+0 - Monitoring - Issue has been resolved, Product and Platform will continue to monitor the situation. Jul 19, 08:18:57 GMT+0 - Resolved - This incident has been resolved.