Philo incident

Video Playback Issues Under Investigation

Minor Resolved View vendor source →

Philo experienced a minor incident on May 20, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 20, 2025, 09:41 PM UTC
Resolved
May 20, 2025, 09:41 PM UTC
Duration
—
Detected by Pingoru
May 20, 2025, 09:41 PM UTC

Update timeline

  1. resolved May 20, 2025, 09:41 PM UTC

    Type: Incident Affected Components: help.philo.com, Apps, Video, Support (chat and phone), Sign Up, Sign In May 20, 23:11:12 GMT+0 - Resolved - This incident has been resolved. May 20, 21:41:14 GMT+0 - Resolved - Our engineers are investigating an issue causing problems for some customers with the video player.