Philo experienced a major incident on January 10, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jan 10, 2024, 11:11 PM UTC
Type: Incident Duration: 2 hours and 49 minutes Affected Components: help.philo.com Jan 11, 02:00:18 GMT+0 - Resolved - This incident has been resolved. Our Support team is now able to receive calls and chats. Thank you for your patience as we worked to resolve this issue. Jan 10, 23:11:23 GMT+0 - Identified - Our service provider is experiencing issues which is preventing us from answering phones and chats to our Support team. We are in contact with them and will provide updates as quickly as possible. Jan 11, 00:39:38 GMT+0 - Identified - Our team is still working with our service partner and actively monitoring while they work on a fix. We apologize for this inconvenience and hope to be online soon.