Philo experienced a minor incident on May 3, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved May 03, 2024, 05:38 PM UTC
Type: Incident Duration: 26 minutes Affected Components: help.philo.com May 3, 17:38:57 GMT+0 - Investigating - Our service provider is experiencing issues which is preventing us from answering phones and chats to our Support team. We are in contact with them and will provide updates as quickly as possible. May 3, 18:04:28 GMT+0 - Resolved - Great news! Our phone and chat systems are back online and the issue has been resolved. We apologize for the inconvenience.