Philo incident

Error during playback: PF-1.5 on Android and FireTV Platforms running older app versions

Minor Resolved View vendor source →

Philo experienced a minor incident on July 1, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2024, 10:25 PM UTC
Resolved
Jul 01, 2024, 10:25 PM UTC
Duration
—
Detected by Pingoru
Jul 01, 2024, 10:25 PM UTC

Update timeline

  1. resolved Jul 01, 2024, 10:25 PM UTC

    Type: Incident Duration: 4 hours and 14 minutes Affected Components: Video Jul 2, 02:39:45 GMT+0 - Resolved - This incident has been resolved. Jul 1, 22:25:51 GMT+0 - Identified - Our engineers identified an issue with playback on Android and FireTV devices running older app versions resulting in an error code PF-1.5. To resolve this issue, please update to the most recent app version by checking for updates or by uninstalling and reinstalling the app. Jul 2, 01:11:50 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result.