Philo experienced a major incident on October 6, 2023, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 06, 2023, 04:23 PM UTC
Type: Incident Duration: 7 days, 6 hours and 20 minutes Affected Components: Video Oct 6, 16:23:44 GMT+0 - Identified - We are currently experiencing issues with multiple Discovery-owned channels. Some viewers may notice frozen frames and video distortion (glitches). These issues would also be present in DVR recordings. Heavily corrupted recordings are removed automatically, so some viewers might notice that they are missing recordings of recent broadcasts. Affected channels - Discovery Channel - Discovery Life - Discovery Family - Investigation Discovery - Motortrend - OWN - Science Channel - TLC We will post updates as they become available. Oct 7, 01:56:45 GMT+0 - Monitoring - **What's going on?** Some of our programming partners are currently being affected by a ”sun outage,” meaning the sun is causing signal interference with our satellites. Viewers may continue to experience frozen frames and video distortion (glitches). These issues could also be present in DVR recordings. Heavily corrupted recordings are removed automatically, so some viewers might notice that they are missing recordings of recent broadcasts. **How long will the outage last?** This could potentially last through October 12, or somewhat longer. The duration of the outage may vary from customer to customer. We will post updates as they become available. **Which channels are affected?** Channels from the following programmers may be affected: - Discovery - Viacom - AMC - aspireTV - AXS - Urban One - Sony - Inspiration Ministries - GAC Media Oct 13, 22:43:19 GMT+0 - Resolved - This incident has been resolved, thank you for your patience!