Philo incident

Roku service issue causing Philo app to not load with error code -60

Minor Resolved View vendor source →

Philo experienced a minor incident on May 7, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 07, 2024, 09:50 PM UTC
Resolved
May 07, 2024, 09:50 PM UTC
Duration
—
Detected by Pingoru
May 07, 2024, 09:50 PM UTC

Update timeline

  1. resolved May 07, 2024, 09:50 PM UTC

    Type: Incident Duration: 1 hour and 28 minutes Affected Components: Apps May 7, 21:50:09 GMT+0 - Monitoring - Some Roku customers are seeing issues with trying to load the Philo app (channel) due to Roku services being impacted. Will need to wait for Roku to give all clear on their service outage. See for updates! May 7, 23:18:18 GMT+0 - Resolved - Roku's given the all clear! Make sure to power cycle your Roku device if you're still having issues. "\[Service Interruption\] Update 4:00 PM PST: Roku Services are back online. If you are still having any trouble streaming or activating your Roku device, please unplug the device from the power source for 10 seconds and plug it back in."