Phaxio incident

Phaxio Outbound Faxing Event Notification // Parent Case #13473688

Phaxio experienced a minor incident on September 26, 2023 affecting Outbound Faxing, lasting 9m. The incident has been resolved; the full update timeline is below.

Started: Sep 26, 2023, 08:19 PM UTC
Resolved: Sep 26, 2023, 08:28 PM UTC
Duration: 9m
Detected by Pingoru: Sep 26, 2023, 08:19 PM UTC

Affected components

Outbound Faxing

Update timeline

identified Sep 26, 2023, 08:19 PM UTC

We have identified an issue with fax completion issues to Germany (+49800) and Italy (+39800) Toll Free numbers. We are working on correcting the issue and will update as soon as we have one. If you have any questions please contact our support team at [email protected]
resolved Sep 26, 2023, 08:28 PM UTC

We have worked with the vendor and the issue is now corrected. Should you have any questions or experience any service issues, please continue to reach us at [email protected]