Phaxio incident
Delayed Outbound Faxes for v1 API users only // Parent Case #14746791
Phaxio experienced a minor incident on June 10, 2024 affecting Outbound Faxing, lasting 1h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Outbound Faxing
Update timeline
- investigating Jun 10, 2024, 04:28 PM UTC
We have identified an issue with delayed delivery of Outbound faxes for customer using the v1 API only. We are working on clearing the backlog for these faxes and will update as soon as that is completed. If you have any questions please contact our support team at [email protected]
- identified Jun 10, 2024, 04:29 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 10, 2024, 06:22 PM UTC
We have cleared the queue and delivery of faxes for v1 API users is back to normal.