Phaxio incident

Phaxio Web Console Event Notification - SMS Verification

Phaxio experienced a minor incident on February 4, 2025 affecting Web Console, lasting 15m. The incident has been resolved; the full update timeline is below.

Started: Feb 04, 2025, 08:29 PM UTC
Resolved: Feb 04, 2025, 08:45 PM UTC
Duration: 15m
Detected by Pingoru: Feb 04, 2025, 08:29 PM UTC

Affected components

Web Console

Update timeline

investigating Feb 04, 2025, 08:29 PM UTC

We are currently experiencing an issue with our sms verification service. This will affect users being able to log into the dashboard as they will not receive their sms verification code. Inbound and outbound faxes are not affected. Should you have any questions or experience any service issues, please continue to reach us at [email protected].
resolved Feb 04, 2025, 08:45 PM UTC

The sms verification service issue has been identified and resolved at this time. If you are experiencing any further issues logging into the web console please contact support at [email protected]