Phaxio experienced a minor incident on March 12, 2025 affecting Inbound Faxing and Outbound Faxing and 1 more component, lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 12, 2025, 09:01 PM UTC
We are observing an issue with the “Number of Pages” that are being posted for both Received and Sent faxes on the webhook and on the console for a fax log. Engineering is currently investigating the issue. Please note, the full fax is being processed, this is only a reporting issue for “Number of Pages” (Example: A 30 page fax will send/receive all 30 pages, but the webhook and console log for that fax will show “Number of Pages: 1”)
- identified Mar 12, 2025, 09:28 PM UTC
Engineering has identified the issue and we are working on releasing this to production. Updates to follow.
- resolved Mar 12, 2025, 10:44 PM UTC
Engineering has released the fix to production and we are monitoring at this time. Customers will only be billed for single page faxes, even if the fax contained multiple pages. Also, we will not be adjusting the page counts for faxes that were sent or received during this service issue. We apologize for any inconvenience this may have caused to you or your customers.