PEXA experienced a major incident on September 24, 2025 affecting Financial Settlement Services, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 24, 2025, 04:55 AM UTC
We’re aware of a payment file response issue currently impacting Bendigo Bank and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with Bendigo Bank to resolve this issue. We apologies for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour.
- monitoring Sep 24, 2025, 05:12 AM UTC
We can confirm the payment file response issue impacting Bendigo Bank and their transactions is now resolved. Please note, this was not an issue on PEXA's side. Impacted workspaces that have commenced settling will now proceed as expected. We’re keeping a close eye on this and we apologies again for the disruption this has caused you and your customers.
- resolved Sep 24, 2025, 06:12 AM UTC
Bendigo Bank has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.