PEXA experienced a minor incident on September 29, 2025 affecting Financial Settlement Services, lasting 1h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 29, 2025, 06:05 AM UTC
We’re aware of a payment file response issue currently impacting CBA and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with CBA to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour.
- identified Sep 29, 2025, 06:41 AM UTC
The issue with CBA is still ongoing. CBA are working to resolve the issue. If your workspace is affected and has commenced settling it will likely remain in a status of ‘Completed and Disbursing' for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. We’ll provide you with an update within the hour. Please note this is not a PEXA issue
- identified Sep 29, 2025, 07:41 AM UTC
Please be advised the issue with CBA is still ongoing. CBA are working to resolve the issue. If your workspace is affected and has commenced settling it will likely remain in a status of ‘Completed and Disbursing' for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. We’ll provide you with an update within the hour. Please note this is not a PEXA issue
- resolved Sep 29, 2025, 07:56 AM UTC
CBA has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.