Perplexity incident

Issue with usage based billing

Major Resolved

Perplexity experienced a major incident on September 3, 2026 affecting Computer, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2026, 08:30 PM UTC
Resolved
Sep 03, 2026, 09:10 PM UTC
Duration
39m
Detected by Pingoru
Sep 03, 2026, 08:30 PM UTC

Affected components

Computer

Update timeline

  1. investigating Sep 03, 2026, 08:30 PM UTC

    Computer is degraded. It is reporting insufficient credits wrongfully

  2. monitoring Sep 03, 2026, 08:44 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Sep 03, 2026, 09:10 PM UTC

    This incident has been resolved.