Perplexity experienced a minor incident on October 9, 2026 affecting Website and App and 1 more component, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2026, 10:38 PM UTC
Status: Investigating Users may experience errors or timeouts when making API requests. We are investigating elevated API errors and timeouts. Affected components Computer (Degraded performance) API (Degraded performance) Website (Degraded performance) App (Degraded performance)
- monitoring Oct 09, 2026, 11:01 PM UTC
Status: Monitoring The issue causing elevated API errors and timeouts has been mitigated. Affected components API (Degraded performance) Website (Degraded performance) App (Degraded performance) Computer (Degraded performance)
- monitoring Oct 09, 2026, 11:10 PM UTC
Status: Monitoring Correction to our previous updates: we do not believe the API was affected by this incident and it remains operational. Affected components Website (Degraded performance) App (Degraded performance) Computer (Degraded performance) API (Operational)
- resolved Oct 09, 2026, 11:15 PM UTC
Status: Resolved The issue affecting the Website, App, and Computer has been resolved. All services are operational. The API remained operational throughout this incident. Affected components Website (Operational) App (Operational) Computer (Operational) API (Operational)