People Data Labs incident

Elevated errors across all API endpoints

Minor Resolved View vendor source →

People Data Labs experienced a minor incident on September 18, 2023 affecting Person Enrichment API and Company Enrichment API and 1 more component, lasting 21h 26m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2023, 06:51 PM UTC
Resolved
Sep 19, 2023, 04:18 PM UTC
Duration
21h 26m
Detected by Pingoru
Sep 18, 2023, 06:51 PM UTC

Affected components

Person Enrichment APICompany Enrichment APIPerson Search APIPerson Bulk Enrichment APIPerson Identify APICompany Search API

Update timeline

  1. identified Sep 18, 2023, 06:51 PM UTC

    We are seeing a small number of 500s (< %1) against all API endpoints. This appears to be an issue with our cloud provider and we are working with them to resolve the problem.

  2. identified Sep 18, 2023, 06:52 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Sep 18, 2023, 09:56 PM UTC

    Our cloud provider is continuing to work on the root cause and we are continuing to monitor the situation.

  4. resolved Sep 19, 2023, 04:18 PM UTC

    This incident has been resolved.