Pelcro experienced a minor incident on March 15, 2025 affecting Platform (Platform), lasting 5h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 15, 2025, 01:42 PM UTC
We are currently experiencing an issue with the Account List page, which is preventing users from accessing their accounts. Our team is actively investigating the root cause and working on a resolution. We apologize for the inconvenience and will provide updates as soon as possible. If you have any questions or concerns, please contact us at [email protected].
- resolved Mar 15, 2025, 06:50 PM UTC
Postmortem Incident On March 15th, 2025, some users encountered a 500 error when attempting to log in to the platform. This issue specifically affected collaborators who were associated with multiple accounts and whose session had previously expired. Impact The incident resulted in affected users being unable to access their dashboards, disrupting their workflow and limiting their ability to manage their accounts. Only a subset of collaborators experienced this issue. Other collaborators were able to access the platform without interruption. Moving Forward We have identified the root cause of the issue and implemented a fix to prevent similar errors in the future.