Pelcro experienced a minor incident on March 25, 2025 affecting Platform (Platform) and Open API (Open API), lasting 1d 10h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 25, 2025, 07:34 AM UTC
We are currently experiencing an issue on our platform affecting E-Commerce orders processed through the Vantiv payment gateway, which is preventing users from completing the transactions. Our team has identified the root cause and is actively working on deploying a fix. We apologize for any inconvenience this may cause and will provide updates as soon as possible. If you have any questions or concerns, please reach out to us at [email protected].
- resolved Mar 26, 2025, 05:48 PM UTC
A fix has been deployed, and we are actively monitoring the platform to ensure normal operations have resumed. We appreciate your patience and apologize for any inconvenience this may have caused. If you experience any further issues, please contact our support team at [email protected].