Pelcro incident

Hardware Issue

Minor Resolved View vendor source →

Pelcro experienced a minor incident on August 15, 2024 affecting Platform (Platform) and Open API (Open API) and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2024, 05:53 PM UTC
Resolved
Aug 15, 2024, 05:53 PM UTC
Duration
—
Detected by Pingoru
Aug 15, 2024, 05:53 PM UTC

Affected components

Platform (Platform)Open API (Open API)Core API (Core API)

Update timeline

  1. resolved Aug 15, 2024, 05:53 PM UTC

    Resolved - Due to a hardware issue on the caching system by our vendor which affected a portion of our infrastructure, we have experienced a high latency accompanied with a server timeout for 14 minutes between 17:53:00 and 16:07:00 UTC. This was mitigated and the incident has been resolved.