Pelcro experienced a minor incident on March 17, 2025 affecting Platform (Platform), lasting 23h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 17, 2025, 03:15 PM UTC
We are experiencing an issue on the platform preventing users from marking invoices as paid. Our team has identified the root cause and is actively working on deploying a fix within the next hour. We apologize for any inconvenience this may cause and will provide updates as soon as possible. If you have any questions or concerns, please contact us at [email protected].
- resolved Mar 18, 2025, 02:17 PM UTC
Postmortem Incident: On March 17th, 2025, during the release of version 1.92.0, a bug was introduced in a task aimed at enhancing the security of certain platform flows. Impact: This bug directly impacted users who rely on the platform's invoicing feature, preventing them from marking invoices as paid. No data was lost, and other platform functionalities remained unaffected. Moving forward: We are taking steps to improve our internal processes and testing protocols to prevent similar incidents in the future. Our focus remains on delivering a seamless and reliable experience for our users.