Paywall experienced a major incident on July 25, 2026 affecting Payment API and Payment Private API and 1 more component, lasting 1h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 25, 2026, 07:48 PM UTC
We are currently experiencing intermittent service degradations due to connectivity issues with an upstream infrastructure provider. As a result, a subset of incoming requests may fail or experience timeouts. Our engineering team is closely monitoring the situation and collaborating with the provider to ensure full service stability is restored as soon as possible.
- resolved Jul 25, 2026, 09:45 PM UTC
We have confirmed that the connectivity issues with our upstream infrastructure provider have been fully resolved. Request success rates have returned to normal levels, and all services are operating stably. We sincerely appreciate your patience during this period.