PayU Africa incident

PayU South Africa Service Degradation - 3D Secure Provider

Minor Resolved View vendor source →

PayU Africa experienced a minor incident on April 12, 2025 affecting South Africa - 3DSecure and Premium 3DSecure Provider, lasting 5h 14m. The incident has been resolved; the full update timeline is below.

Started
Apr 12, 2025, 08:55 AM UTC
Resolved
Apr 12, 2025, 02:09 PM UTC
Duration
5h 14m
Detected by Pingoru
Apr 12, 2025, 08:55 AM UTC

Affected components

South Africa - 3DSecurePremium 3DSecure Provider

Update timeline

  1. investigating Apr 12, 2025, 08:42 AM UTC

    [South Africa] 3D Secure transactions are currently being affected due to an up stream 3D secure provider issue. Engineers are attending to the problem.

  2. investigating Apr 12, 2025, 08:55 AM UTC

    We received communication that the issue seems to be affecting Mastercard cards. The 3ds provider is laising with Mastercard to investigate the issue further.

  3. investigating Apr 12, 2025, 10:33 AM UTC

    We have received more information from the 3ds provider that both Visa and Mastercard are experiencing issues. Active investigations are ongoing on both schemes. We will update as soon as we receive more information.

  4. monitoring Apr 12, 2025, 01:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 12, 2025, 02:09 PM UTC

    This incident has been resolved.