PayU Africa incident

PayU South Africa Service Degradation - Bank link/3rd party

Minor Resolved View vendor source →

PayU Africa experienced a minor incident on April 25, 2025 affecting South Africa Card Acquiring Nedbank, lasting 11h 16m. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2025, 09:50 AM UTC
Resolved
Apr 25, 2025, 09:07 PM UTC
Duration
11h 16m
Detected by Pingoru
Apr 25, 2025, 09:50 AM UTC

Affected components

South Africa Card Acquiring Nedbank

Update timeline

  1. investigating Apr 25, 2025, 09:50 AM UTC

    [South Africa] PayU has noted a degradation of services processing bank-cards payments . Card transactions are currently being affected. Engineers are investigating and more information will be share as soon as possible.

  2. investigating Apr 25, 2025, 10:29 AM UTC

    We have word from the bank that they are investigating the issue and they will share more information as soon as they get it.

  3. monitoring Apr 25, 2025, 12:50 PM UTC

    We have noted an improvement in transaction processing, we will continue to monitor.

  4. resolved Apr 25, 2025, 09:07 PM UTC

    This incident has been resolved.