PayU Africa incident

PayU South Africa Testing/Staging Environment connectivity issue

Critical Resolved View vendor source →

PayU Africa experienced a critical incident on May 13, 2025 affecting PayU Staging (Sandbox) environment, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2025, 12:14 PM UTC
Resolved
May 13, 2025, 01:19 PM UTC
Duration
1h 5m
Detected by Pingoru
May 13, 2025, 12:14 PM UTC

Affected components

PayU Staging (Sandbox) environment

Update timeline

  1. investigating May 13, 2025, 12:14 PM UTC

    PayU has been informed by the Internet service Provider that there is an internet connectivity issue. This is affecting the PayU staging/testing environment. Customers will not be able to access test environment API endpoints. Engineers are investigating and more information will be share as soon as possible.

  2. identified May 13, 2025, 01:06 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 13, 2025, 01:19 PM UTC

    This incident has been resolved.