PayU Africa incident

PayU South Africa Service Degradation - Bank link/3rd party

Major Resolved View vendor source →

PayU Africa experienced a major incident on May 14, 2025 affecting South Africa Card Acquiring ABSA and South Africa Card Acquiring Nedbank and 1 more component, lasting 2h 26m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2025, 05:53 PM UTC
Resolved
May 14, 2025, 08:19 PM UTC
Duration
2h 26m
Detected by Pingoru
May 14, 2025, 05:53 PM UTC

Affected components

South Africa Card Acquiring ABSASouth Africa Card Acquiring NedbankSouth Africa Card Acquiring SBSASouth Africa Card Acquiring FNBSouth Africa RCS

Update timeline

  1. investigating May 14, 2025, 05:53 PM UTC

    [South Africa] Card transactions are currently being affected. Engineers are investigating.

  2. identified May 14, 2025, 06:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 14, 2025, 07:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 14, 2025, 08:19 PM UTC

    This incident has been resolved.