Payscale had 3 outages in the last 2 years totaling 42h 58m of downtime — averaging 0.1 incidents per month.
There were 3 Payscale outages since October 20, 2025 totaling 42h 58m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating an issue impacting the Marketpay platform where certain modules are not loading. Our teams are investigating with the highest priority and will provide updates
This incident has been resolved.
Marketpay, Benchmark, and Insight, and payscale.com platforms are currently experiencing an issue impacting the delivery of some automated platform emails to users - including password reset and new user invitation emails. Our engineering team is investigating and working to resolve with top priority. If you believe you should have received an email from the Marketpay, Benchmark, Insight, or payscale.com platform and did not, please submit a case to our support team (via [email protected]) and our team is happy to assist you.
Our Engineering is continuing to work on a fix for this issue. Please submit a case to our support team (via [email protected]) for assistance and our team is happy to help.
This incident has been resolved.
We are aware of an interruption affecting Marketpay due to an ongoing issue with Amazon Web Services (AWS), which is still experiencing some limited service disruptions. Many of the associated issues have been resolved, but we are continuing to monitor the situation and working closely with AWS to ensure full service restoration. We appreciate your patience and understanding as we work through this issue.
We are continuing to monitor for any further issues.
Between 11:49 PM PDT on October 19 and 3:01 PM PDT on October 20, Marketpay experienced an interruption due to an issue with Amazon Web Services (AWS). Service has been fully restored, and systems are operating as expected. We will continue to monitor performance to ensure stability.