Payscale experienced a major incident on October 20, 2025 affecting Main Site/System, lasting 16h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2025, 07:34 PM UTC
We are aware of an interruption affecting Marketpay due to an ongoing issue with Amazon Web Services (AWS), which is still experiencing some limited service disruptions. Many of the associated issues have been resolved, but we are continuing to monitor the situation and working closely with AWS to ensure full service restoration. We appreciate your patience and understanding as we work through this issue.
- monitoring Oct 20, 2025, 10:34 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 21, 2025, 12:21 PM UTC
Between 11:49 PM PDT on October 19 and 3:01 PM PDT on October 20, Marketpay experienced an interruption due to an issue with Amazon Web Services (AWS). Service has been fully restored, and systems are operating as expected. We will continue to monitor performance to ensure stability.