Payscale Outage History

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Payscale had 2 outages in the last 2 years totaling 42h 40m of downtime — averaging 0.1 incidents per month.

There were 2 Payscale outages since October 20, 2025 totaling 42h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.payscale.com

Minor January 8, 2026

Automated Platform Emails Delivery

Detected by Pingoru
Jan 08, 2026, 06:05 PM UTC
Resolved
Jan 09, 2026, 08:00 PM UTC
Duration
1d 1h
Affected: Market ReportsMarket ReportsLogin/Password ResetMarket Differential AnalysisMarket Differential AnalysisJob MatchingJob MatchingAnalyticsAnalyticsMarketPay SSO
Timeline · 3 updates
  1. identified Jan 08, 2026, 06:05 PM UTC

    Marketpay, Benchmark, and Insight, and payscale.com platforms are currently experiencing an issue impacting the delivery of some automated platform emails to users - including password reset and new user invitation emails. Our engineering team is investigating and working to resolve with top priority. If you believe you should have received an email from the Marketpay, Benchmark, Insight, or payscale.com platform and did not, please submit a case to our support team (via [email protected]) and our team is happy to assist you.

  2. identified Jan 09, 2026, 12:26 AM UTC

    Our Engineering is continuing to work on a fix for this issue. Please submit a case to our support team (via [email protected]) for assistance and our team is happy to help.

  3. resolved Jan 09, 2026, 08:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025

Amazon Web Services (AWS) Outage

Detected by Pingoru
Oct 20, 2025, 07:34 PM UTC
Resolved
Oct 21, 2025, 12:21 PM UTC
Duration
16h 46m
Affected: Main Site/System
Timeline · 3 updates
  1. monitoring Oct 20, 2025, 07:34 PM UTC

    We are aware of an interruption affecting Marketpay due to an ongoing issue with Amazon Web Services (AWS), which is still experiencing some limited service disruptions. Many of the associated issues have been resolved, but we are continuing to monitor the situation and working closely with AWS to ensure full service restoration. We appreciate your patience and understanding as we work through this issue.

  2. monitoring Oct 20, 2025, 10:34 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Oct 21, 2025, 12:21 PM UTC

    Between 11:49 PM PDT on October 19 and 3:01 PM PDT on October 20, Marketpay experienced an interruption due to an issue with Amazon Web Services (AWS). Service has been fully restored, and systems are operating as expected. We will continue to monitor performance to ensure stability.

Read the full incident report →