Paysafe incident

Service Disruption - QR Code Partner

Minor Resolved View vendor source →

Paysafe experienced a minor incident on June 19, 2026 affecting Banco de Crédito del Perú (BCP) and QR Payments, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Jun 19, 2026, 06:28 AM UTC
Resolved
Jun 19, 2026, 08:11 AM UTC
Duration
1h 42m
Detected by Pingoru
Jun 19, 2026, 06:28 AM UTC

Affected components

Banco de Crédito del Perú (BCP)QR Payments

Update timeline

  1. identified Jun 19, 2026, 06:28 AM UTC

    Please be advised that our QR code partner is currently experiencing service degradation. Our teams remain actively engaged and are closely monitoring the situation. We apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Versión en Español Les informamos que nuestro proveedor de códigos QR presenta actualmente una degradación en el servicio. Nuestros equipos continúan trabajando activamente y monitoreando la situación de cerca. Lamentamos profundamente las molestias e impacto que esto pueda estar causando en su negocio. Publicaremos nuevas actualizaciones a medida que tengamos más información. MIM Paysafe Reference ID: INC0310939

  2. identified Jun 19, 2026, 06:41 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 19, 2026, 06:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 19, 2026, 08:11 AM UTC

    Please be advised that the incident was caused to an inactivity on Banco de Crédito del Perú (BCP) side. We have been informed that our partner has successfully restored their services. We have successfully switched traffic back to the primary provider. All services have been confirmed to be fully operational. We value your partnership and appreciate your understanding while our partner was remediating the situation. MIM Paysafe Versión en Español Por favor, tome en cuenta que el incidente fue causado por una inactividad en el lado de Banco de Crédito del Perú (BCP). Hemos sido informados de que nuestro socio ha restaurado exitosamente sus servicios. Hemos redirigido el tráfico nuevamente al proveedor principal. Se ha confirmado que todos los servicios se encuentran plenamente operativos. Valoramos su colaboración y agradecemos su comprensión mientras nuestro socio resolvía la situación. MIM Paysafe