Payoneer experienced a critical incident on September 28, 2025 affecting API and Mass payout account and 1 more component, lasting 3h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 28, 2025, 08:42 AM UTC
Dear Client, Please be informed that we are currently experiencing a technical issue. We are investigating the matter with the highest level of urgency. Please refer to our status page for updates and more information on the affected components. http://status.payoneer.com/. Please feel free to reach out to our Client Services team at the phone numbers below. Regards, The Client Services Team US Toll Free: +1.888.502.8333 ext. 444 US Land Line: +1.646.328.0950 ext. 444 UK: +44.203.318.9054 ext. 444 Germany: +49.89.7210.1064.746 ext. 444 Israel: +972.732633578 ext. 444
- identified Sep 28, 2025, 08:55 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 28, 2025, 09:23 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 28, 2025, 11:50 AM UTC
This incident has been resolved. We apologize for any inconvenience.