Payoneer experienced a minor incident on November 13, 2024 affecting API and Mass payout account and 1 more component, lasting 2h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 13, 2024, 09:02 AM UTC
Dear Client, Please be informed that we are currently experiencing a technical issue. We are investigating the matter with the highest level of urgency. Please refer to our status page for updates and more information on the affected components. http://status.payoneer.com/. Please feel free to reach out to our Client Services team at the phone numbers below. Regards, The Client Services Team US Toll Free: +1.888.502.8333 ext. 444 US Land Line: +1.646.328.0950 ext. 444 UK: +44.203.318.9054 ext. 444 Germany: +49.89.7210.1064.746 ext. 444 Israel: +972.732633578 ext. 444
- monitoring Nov 13, 2024, 09:23 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 13, 2024, 09:31 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 13, 2024, 11:32 AM UTC
This incident has been resolved.