Payoneer experienced a minor incident on November 19, 2024 affecting API and Mass payout account and 1 more component, lasting 1h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 19, 2024, 05:11 PM UTC
Dear Client, Please be informed that we are currently experiencing a technical issue with our API. We are investigating the matter with the highest level of urgency. Please refer to our status page for updates and more information on the affected components. http://status.payoneer.com/. Please feel free to reach out to our Client Services team at the phone numbers below. Regards, The Client Services Team US Toll Free: +1.888.502.8333 ext. 444 US Land Line: +1.646.328.0950 ext. 444 UK: +44.203.318.9054 ext. 444 Germany: +49.89.7210.1064.746 ext. 444 Israel: +972.732633578 ext. 444
- investigating Nov 19, 2024, 05:59 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 19, 2024, 06:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 19, 2024, 07:08 PM UTC
This incident has been resolved.