Paxflow incident

⚠️ Service Disruption

Critical Resolved View vendor source →

Paxflow experienced a critical incident on October 20, 2025 affecting PaxFlow admin system and PaxFlow Admin Dashboard and 1 more component, lasting 3h 4m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 10:41 AM UTC
Resolved
Oct 20, 2025, 01:45 PM UTC
Duration
3h 4m
Detected by Pingoru
Oct 20, 2025, 10:41 AM UTC

Affected components

PaxFlow admin systemPaxFlow Admin DashboardBilling portalPaxFlow Enroute applicationPaxPortal.ioPaxFlow email serviceMessaging ServicesCustomer Support

Update timeline

  1. monitoring Oct 20, 2025, 10:41 AM UTC

    We're experiencing intermittent issues due to an AWS infrastructure outage affecting our payment and messaging services. AWS is actively working on a fix with recovery underway. We will monitor the situation and post an update here when we have more information.

  2. monitoring Oct 20, 2025, 10:44 AM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Oct 20, 2025, 10:45 AM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Oct 20, 2025, 10:47 AM UTC

    Messaging services are now working. We will continue to monitor the issue.

  5. monitoring Oct 20, 2025, 01:45 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Oct 20, 2025, 01:45 PM UTC

    This incident has been resolved.