Pathwright incident

Some learning spaces are reporting server timeouts while loading path content.

Minor Resolved

Pathwright experienced a minor incident on September 3, 2026 affecting Primary Service and API Server (GraphQL) and 1 more component, lasting 6h 16m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2026, 01:30 PM UTC
Resolved
Sep 03, 2026, 07:46 PM UTC
Duration
6h 16m
Detected by Pingoru
Sep 03, 2026, 01:30 PM UTC

Affected components

Primary ServiceAPI Server (GraphQL)Backend ServerPath App (iOS)

Update timeline

  1. investigating Sep 03, 2026, 01:30 PM UTC

    We are currently investigating.

  2. investigating Sep 03, 2026, 02:23 PM UTC

    We are currently investigating this incident.

  3. monitoring Sep 03, 2026, 03:47 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Sep 03, 2026, 04:04 PM UTC

    This incident has been resolved.

  5. monitoring Sep 03, 2026, 06:44 PM UTC

    We're seeing some more reports of slow load time when accessing some path content. We'll keep you updated as we investigate.

  6. resolved Sep 03, 2026, 07:46 PM UTC

    We've narrowed down the cause of the issue to a feature deploy causing performance issues primarily with Blocks. We reverted the relevant update at 2:30pm EDT and no performance regressions have been indicated since. We apologize for any inconvenience.