Pathify Outage History

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Pathify had 7 outages in the last 2 years totaling 22h 57m of downtime — averaging 0.3 incidents per month.

There were 7 Pathify outages since February 12, 2025 totaling 22h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.pathify.com

Notice September 1, 2026

Intermittent connectivity errors affecting some integrations

Detected by Pingoru
Sep 01, 2026, 03:22 PM UTC
Resolved
Sep 01, 2026, 05:30 PM UTC
Duration
2h 8m
Affected: Pathify Portal
Timeline · 2 updates
  1. investigating Sep 01, 2026, 03:22 PM UTC

    A network issue at our cloud provider is causing occasional errors in the Pathify CXP, including email and calendar syncing. The platform remains available and we are monitoring while the provider works to resolve the issue.

  2. resolved Sep 01, 2026, 05:30 PM UTC

    Our cloud provider has resolved the underlying network issue. The platform remained available throughout, though some users may have seen intermittent errors when loading individual integrations.

Read the full incident report →

Notice May 7, 2026

Errors on Canvas Widgets

Detected by Pingoru
May 07, 2026, 10:40 PM UTC
Resolved
May 08, 2026, 04:52 AM UTC
Duration
6h 11m
Affected: Pathify Portal
Timeline · 3 updates
  1. investigating May 07, 2026, 10:40 PM UTC

    We're aware of reported Instructure outage that is affecting Canvas widgets on the Pathify CXP. All other Pathify systems are functioning as expected. We are monitoring and will update here as more information is available.

  2. investigating May 08, 2026, 12:01 AM UTC

    All Pathify systems remain operational. Outside of specific widget degradation (Canvas), we are unaffected by the Instructure outage. We will continue to monitor the situation closely and will provide updates as new information becomes available.

  3. resolved May 08, 2026, 04:52 AM UTC

    Instructure reports that the Canvas outage has concluded. Spot testing of widgets presents no apparent disorder. Pathify is closing this upstream outage based incident.

Read the full incident report →

Minor February 10, 2026

Investigating issues on course widgets.

Detected by Pingoru
Feb 10, 2026, 03:45 PM UTC
Resolved
Feb 10, 2026, 05:08 PM UTC
Duration
1h 23m
Affected: Pathify PortalPathify Flow
Timeline · 3 updates
  1. investigating Feb 10, 2026, 03:45 PM UTC

    We are currently investigating reports about course widgets failing to refresh data.

  2. investigating Feb 10, 2026, 05:07 PM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 10, 2026, 05:08 PM UTC

    Resolved - Investigation complete. Issues were isolated to individual cases with different root causes. All affected customers are being addressed independently.

Read the full incident report →

Minor August 18, 2025

Intermittent Portal Slowdowns

Detected by Pingoru
Aug 18, 2025, 03:16 PM UTC
Resolved
Aug 18, 2025, 04:55 PM UTC
Duration
1h 39m
Affected: Pathify Portal
Timeline · 3 updates
  1. investigating Aug 18, 2025, 03:16 PM UTC

    We are investigating issues on reported slow downs in Portal. Our team is evaluating and will report back within the hour.

  2. investigating Aug 18, 2025, 04:07 PM UTC

    We have deployed additional resources to Portals to improve system performance and are now working working to identify and resolve the underlying issues. We will have another update by 1PM ET / 11AM MT.

  3. resolved Aug 18, 2025, 04:55 PM UTC

    Issues relating to application latency are resolved, Portals responding as expected.

Read the full incident report →

Critical July 2, 2025

Australian Flow outage

Detected by Pingoru
Jul 02, 2025, 06:20 AM UTC
Resolved
Jul 02, 2025, 11:37 AM UTC
Duration
5h 16m
Affected: Pathify Flow
Timeline · 4 updates
  1. investigating Jul 02, 2025, 06:20 AM UTC

    The Flow cluster is presently offline. We are rehoming it and expect full recovery within 30 minutes. No action is necessary on your side.

  2. investigating Jul 02, 2025, 06:20 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 02, 2025, 07:21 AM UTC

    All Australian Flow servers are now back online. This issue has been determined to be due to a misconfigured terraform structure.

  4. resolved Jul 02, 2025, 11:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 23, 2025

Potential service disruption

Detected by Pingoru
Feb 23, 2025, 11:37 PM UTC
Resolved
Feb 24, 2025, 02:49 AM UTC
Duration
3h 11m
Affected: Pathify Flow
Timeline · 2 updates
  1. investigating Feb 23, 2025, 11:37 PM UTC

    We are investigating observed high database loads. No user impact has been observed at this stage.

  2. resolved Feb 24, 2025, 02:49 AM UTC

    No user impact has been detected.

Read the full incident report →

Major February 12, 2025

Service unavailable

Detected by Pingoru
Feb 12, 2025, 10:35 PM UTC
Resolved
Feb 13, 2025, 01:42 AM UTC
Duration
3h 6m
Affected: Pathify Flow
Timeline · 5 updates
  1. identified Feb 12, 2025, 10:35 PM UTC

    Flow has received a bad cluster definition in continuous integration and has released a node definition which cannot start. We have identified the root cause of this bad cluster definition and are replacing the cluster now.

  2. identified Feb 12, 2025, 10:40 PM UTC

    The cluster is being rerolled. At worst, the last node on the last customer will be replaced within 50 minutes.

  3. identified Feb 12, 2025, 11:05 PM UTC

    The cluster definitions are now fully reissued. All service will be resumed within five minutes.

  4. identified Feb 12, 2025, 11:15 PM UTC

    All clusters are now restored and operational.

  5. resolved Feb 13, 2025, 01:42 AM UTC

    This incident has been resolved.

Read the full incident report →