Patchman incident

Portal unavailable

Critical Resolved View vendor source →

Patchman experienced a critical incident on May 29, 2019 affecting Portal and Customer API, lasting 3h 19m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2019, 12:04 PM UTC
Resolved
May 29, 2019, 03:23 PM UTC
Duration
3h 19m
Detected by Pingoru
May 29, 2019, 12:04 PM UTC

Affected components

PortalCustomer API

Update timeline

  1. investigating May 29, 2019, 12:04 PM UTC

    The Portal is currently unavailable. We are investigating the issue.

  2. monitoring May 29, 2019, 12:09 PM UTC

    We have resolved the issue and all systems are operational again. We are however performing further investigation.

  3. identified May 29, 2019, 02:25 PM UTC

    The issue has unfortunately regressed. Our team is working on a more permanent solution.

  4. monitoring May 29, 2019, 02:35 PM UTC

    Systems are operational again, but we are still working on a more permanent solution to prevent this problem from reoccurring. We expect to have an update for you within an hour.

  5. resolved May 29, 2019, 03:23 PM UTC

    The issue has been fully resolved.