Patchman incident

Portal and customer API unavailable.

Critical Resolved View vendor source →

Patchman experienced a critical incident on September 18, 2019 affecting Portal and Customer API and 1 more component, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2019, 08:38 AM UTC
Resolved
Sep 18, 2019, 11:02 AM UTC
Duration
2h 23m
Detected by Pingoru
Sep 18, 2019, 08:38 AM UTC

Affected components

PortalCustomer APIData Processing Infrastructure

Update timeline

  1. identified Sep 18, 2019, 08:38 AM UTC

    We have identified a problem causing the Portal to be unavailable. We are currently working on resolving the problem.

  2. identified Sep 18, 2019, 08:51 AM UTC

    The Portal and Customer API are back online. We are still working on the data processing backend cluster.

  3. monitoring Sep 18, 2019, 09:01 AM UTC

    The problem is resolved and all systems are operational again. We are keeping a close eye on our monitoring to watch for any potential regression.

  4. resolved Sep 18, 2019, 11:02 AM UTC

    The issue has been fully resolved.