Patchman incident

Agent unable to update definitions.

Major Resolved View vendor source →

Patchman experienced a major incident on November 4, 2019 affecting Definitions API, lasting 4h 35m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2019, 02:43 PM UTC
Resolved
Nov 04, 2019, 07:19 PM UTC
Duration
4h 35m
Detected by Pingoru
Nov 04, 2019, 02:43 PM UTC

Affected components

Definitions API

Update timeline

  1. identified Nov 04, 2019, 02:43 PM UTC

    We have identified a problem with the Agent being unable to update definitions. As a result of this you may see errors in the logs. We are currently working on resolving the problem and keep updating this incident as it progresses.

  2. monitoring Nov 04, 2019, 05:44 PM UTC

    The problem is resolved and all systems are operational again. We are keeping a close eye on our monitoring to watch for any potential regression.

  3. resolved Nov 04, 2019, 07:19 PM UTC

    This incident has been resolved.