Patchman experienced a major incident on November 20, 2019 affecting Definitions API, lasting 18h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 20, 2019, 05:47 PM UTC
We have identified a problem with the Agent being unable to update definitions. As a result of this you may see errors in the logs. We are currently working on resolving the problem and keep updating this incident as it progresses.
- identified Nov 21, 2019, 08:26 AM UTC
After thorough analysis and testing, we have identified the root cause as being limited solely to customer using our CLEAN product. We are currently rolling out a solution. Another update is expected later this morning.
- resolved Nov 21, 2019, 11:55 AM UTC
The problem has been resolved, and all definition updates will once again be able to successfully complete. Logfiles for the agent should indicate successful updates to definition version 1750 or higher.