Patchman incident

Degraded performance on Portal

Minor Resolved View vendor source →

Patchman experienced a minor incident on March 31, 2020 affecting Portal and Customer API and 1 more component, lasting 2h 49m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2020, 02:19 PM UTC
Resolved
Mar 31, 2020, 05:09 PM UTC
Duration
2h 49m
Detected by Pingoru
Mar 31, 2020, 02:19 PM UTC

Affected components

PortalCustomer APIAgent APIDefinitions APILicensing APIData Processing Infrastructure

Update timeline

  1. identified Mar 31, 2020, 02:19 PM UTC

    We are currently noticing degraded performance on Portal, AgentAPI and Licensing due to connectivity problems at our infrastructure provider. We are working closely with them in resolving the issue and will provide updates when the incident progresses.

  2. monitoring Mar 31, 2020, 02:58 PM UTC

    All connectivity issues are resolved and our systems are running at full capacity again. We will be monitoring the situation for regressions during the next few hours.

  3. resolved Mar 31, 2020, 05:09 PM UTC

    This incident has been resolved.