Patchman incident

Portal unavailable

Critical Resolved View vendor source →

Patchman experienced a critical incident on April 30, 2020 affecting Portal, lasting 2h 34m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2020, 01:41 PM UTC
Resolved
Apr 30, 2020, 04:16 PM UTC
Duration
2h 34m
Detected by Pingoru
Apr 30, 2020, 01:41 PM UTC

Affected components

Portal

Update timeline

  1. investigating Apr 30, 2020, 01:41 PM UTC

    The Portal is currently unavailable. We are investigating the issue and will provide updates when the incident progresses.

  2. monitoring Apr 30, 2020, 01:52 PM UTC

    We identified the problem to be caused by a faulty web-server and taken it out of production. Portal is currently operational again and we are monitoring for regressions.

  3. resolved Apr 30, 2020, 04:16 PM UTC

    This incident has been resolved.