Patchman incident

Potential connectivity issues on Portal, Customer API, Definitions, Licensing

Minor Resolved View vendor source →

Patchman experienced a minor incident on July 22, 2020 affecting Portal and Customer API and 1 more component, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2020, 12:44 PM UTC
Resolved
Jul 22, 2020, 02:06 PM UTC
Duration
1h 22m
Detected by Pingoru
Jul 22, 2020, 12:44 PM UTC

Affected components

PortalCustomer APIAgent APIDefinitions APILicensing API

Update timeline

  1. investigating Jul 22, 2020, 12:44 PM UTC

    We are currently investigating potential connectivity issues on Portal, Customer API, Definitions, Licensing.

  2. identified Jul 22, 2020, 12:53 PM UTC

    We identified the issue to our infrastructure provider having connectivity problems. We are working closely with them to restore the services to full capacity.

  3. monitoring Jul 22, 2020, 01:13 PM UTC

    Our infrastructure provider has solved the problem and our services are fully operational again. We keep monitoring closely for any regressions.

  4. resolved Jul 22, 2020, 02:06 PM UTC

    This incident has been resolved.