Patchman incident

Portal unavailable

Critical Resolved View vendor source →

Patchman experienced a critical incident on December 21, 2020 affecting Portal and Customer API, lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
Dec 21, 2020, 02:04 PM UTC
Resolved
Dec 21, 2020, 03:17 PM UTC
Duration
1h 13m
Detected by Pingoru
Dec 21, 2020, 02:04 PM UTC

Affected components

PortalCustomer API

Update timeline

  1. identified Dec 21, 2020, 02:04 PM UTC

    The Patchman Portal and Customer API are currently unavailable. We have identified the problem and are working on a resolution.

  2. identified Dec 21, 2020, 02:09 PM UTC

    We are in the process of restoring functionality. Most requests are now succeeding, but we are continuing to work on full functionality restoration.

  3. monitoring Dec 21, 2020, 02:12 PM UTC

    All systems have been restored to normal operation. We are continuing to monitor the situation for potential regressions.

  4. resolved Dec 21, 2020, 03:17 PM UTC

    This incident has been resolved.