Patchman incident

Regional connectivity issues on Patchman Portal

Minor Resolved View vendor source →

Patchman experienced a minor incident on March 5, 2021 affecting Portal and Customer API, lasting 6h 35m. The incident has been resolved; the full update timeline is below.

Started
Mar 05, 2021, 03:09 PM UTC
Resolved
Mar 05, 2021, 09:45 PM UTC
Duration
6h 35m
Detected by Pingoru
Mar 05, 2021, 03:09 PM UTC

Affected components

PortalCustomer API

Update timeline

  1. investigating Mar 05, 2021, 03:09 PM UTC

    We are seeing connectivity problems with the Patchman Portal from North America, caused by issues with our CDN provider. We are in touch with them to investigate this problem.

  2. identified Mar 05, 2021, 04:18 PM UTC

    Our CDN provider continues to work on a resolution to this problem, but they are assuring us they have identified the cause. We will continue to provide updates as this progresses.

  3. monitoring Mar 05, 2021, 05:04 PM UTC

    The problem has been resolved. Both ourselves and our CDN provider continue to monitor the situation.

  4. resolved Mar 05, 2021, 09:45 PM UTC

    This incident has been resolved.