Patchman incident

Application unavailability on Portal and Customer API

Critical Resolved View vendor source →

Patchman experienced a critical incident on September 14, 2021 affecting Portal and Customer API, lasting 2h 17m. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2021, 10:30 AM UTC
Resolved
Sep 14, 2021, 12:48 PM UTC
Duration
2h 17m
Detected by Pingoru
Sep 14, 2021, 10:30 AM UTC

Affected components

PortalCustomer API

Update timeline

  1. investigating Sep 14, 2021, 10:30 AM UTC

    We are investigating the Portal and Customer API being unavailable at this time.

  2. identified Sep 14, 2021, 10:34 AM UTC

    The systems are back online. We are still continuing our remediation efforts in the background and will provide further updates as we proceed.

  3. monitoring Sep 14, 2021, 10:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 14, 2021, 12:48 PM UTC

    This incident has been resolved.