Patchman incident

New connections by Agent software to services rejected

Major Resolved View vendor source →

Patchman experienced a major incident on April 11, 2022 affecting Agent API and Definitions API, lasting 2h 36m. The incident has been resolved; the full update timeline is below.

Started
Apr 11, 2022, 07:30 PM UTC
Resolved
Apr 11, 2022, 10:07 PM UTC
Duration
2h 36m
Detected by Pingoru
Apr 11, 2022, 07:30 PM UTC

Affected components

Agent APIDefinitions API

Update timeline

  1. identified Apr 11, 2022, 07:30 PM UTC

    We are currently seeing rejection of automated connections initiated by the Agent software to our backend systems, particularly the Definitions API. We have identified the root cause and are working to resolve this. Aside from being unable to update definitions, customers may see that single sign-on for end users from their customer panels at this time does not work. Any connections currently rejected will automatically restore as soon as the problem is resolved.

  2. monitoring Apr 11, 2022, 07:44 PM UTC

    The issue has been resolved, and all connections are restoring.

  3. resolved Apr 11, 2022, 10:07 PM UTC

    This incident has been resolved.