Patchman incident

Errors on Portal, Customer API, Agent API

Major Resolved View vendor source →

Patchman experienced a major incident on May 26, 2022 affecting Portal and Customer API and 1 more component, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2022, 05:22 PM UTC
Resolved
May 26, 2022, 06:31 PM UTC
Duration
1h 9m
Detected by Pingoru
May 26, 2022, 05:22 PM UTC

Affected components

PortalCustomer APIAgent API

Update timeline

  1. identified May 26, 2022, 05:22 PM UTC

    We are seeing a major outage across several components, resulting in high error rates. The cause has been identified, and we are working on resolving the problem.

  2. monitoring May 26, 2022, 05:50 PM UTC

    All issues are resolved and we are monitoring the performance of these components.

  3. resolved May 26, 2022, 06:31 PM UTC

    This incident has been resolved.