Patchman experienced a critical incident on June 12, 2023 affecting Portal and Customer API, lasting 3h 17m. The incident has been resolved; the full update timeline is below.
Affected components
PortalCustomer API
Update timeline
- investigating Jun 12, 2023, 12:56 PM UTC
We're currently investigating problems with the Patchman Portal being unavailable for use due to an outage on the backend.
- identified Jun 12, 2023, 01:00 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 12, 2023, 01:21 PM UTC
Systems have resumed operation, but we are still remediating the root cause of the issue.
- identified Jun 12, 2023, 02:17 PM UTC
The outage has been resolved, but, we are still completing some cleanup on the backend to ensure it doesn't regress.
- resolved Jun 12, 2023, 04:13 PM UTC
This incident has been resolved.